Solidon: A custom-built commerce system that keeps prices, products, and orders in sync — automatically

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• Challenge: Solidon didn’t just need a storefront — they needed a system to run a multi-channel e-commerce operation without daily manual work (price updates, catalog edits, fulfillment steps).
• Solution: We implemented and customized the full framework end-to-end on PostgreSQL, then added PriceTracker (local DB → all channels), centralized product management synced across channels, a custom website chatbot, and operational automations (including AWS-triggered printing when an order lands). We also integrated Netopia for payments and DPD Courier for shipping.
• Results:
  • One source of truth for pricing and products across sales channels
  • Always-updated pricing pushed automatically everywhere
  • Faster fulfillment with less manual work (including instant printing)
  • More reliable operations with fewer mismatches and missed steps
• Timeline: Delivered iteratively as modular services and integrations

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The Client

• Industry: E-commerce / Retail
• Company size: Lean team (operator-led)
• Location: Online / multi-region capable (pricing by Medusa region)

Solidon runs a multi-channel storefront where accuracy matters: pricing must match everywhere, product data can’t drift between platforms, and order handling needs to be quick and consistent.

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The Challenge

What They Were Facing

Solidon’s day-to-day operations were being slowed down by manual work:

• Updating prices across multiple sales channels
• Managing products in more than one place
• Handling orders with repetitive steps (including printing for fulfillment)

And the bigger the catalog and channel footprint became, the more the risk grew:

• mismatched prices between channels
• duplicated catalog work
• slower order processing during busy periods

Cost of inaction: more time spent maintaining the system, less time spent selling—and more operational errors as volume increases.

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The Solution

Our Approach

We treated Solidon’s storefront as part of a larger commerce engine: a stable core (framework + PostgreSQL), then modular services layered on top to automate the work that normally happens across multiple dashboards.

The goal was simple: one place to manage truth, and automation to push that truth everywhere.

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What We Delivered

1) Full framework implementation (PostgreSQL-based)

We didn’t plug in a template and call it done — we implemented and customized the framework to match how Solidon actually sells.

• PostgreSQL as the core database layer
• Clean structure for catalog, pricing, integrations, and operations
• Built to support multi-region / multi-channel logic reliably

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2) PriceTracker that updates prices everywhere

Prices change constantly — and doing it manually across channels is painful and risky.

We delivered a PriceTracker service that:

• Tracks price changes and stores them in a local database
• Pushes updates automatically to all sales channels
• Prevents mismatched pricing between the website, marketplaces, and other platforms
• Keeps pricing rules consistent and traceable

In short: one source of truth for pricing, synced everywhere.

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3) Custom website chatbot integration

We integrated a custom RAG chatbot directly into the website, aligned to their customer journey and product discovery flow.

• Trained on real content provided in the admin dashboard
• Embedded cleanly in the storefront
• Integrated in a way that doesn’t compromise performance or UX

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4) Local product management, synced across all channels

Instead of managing products separately on each platform, we built a local product management layer that stays synced everywhere.

That means:

• Products are created/edited once
• Changes propagate across all sales channels
• Inventory and catalog data stays consistent
• The team avoids repetitive updates in multiple dashboards

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5) Custom flows & automations (real operations)

Beyond the core platform, we built practical automations that save time every day.

Example workflow:

• Order comes in → triggers an automated flow
• Order data is sent to AWS
• AWS forwards it directly to the printer
• Orders get printed immediately, without manual handling

These are the kinds of “small” workflows that remove friction, reduce missed steps, and save hours over time.

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6) Payments and shipping integrations

To complete the operational flow, we implemented the key commerce integrations:

• Netopia payment gateway integration
• DPD Courier shipping integration (labels / shipment flow, depending on the channel setup)

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The Outcome

Integrated e-commerce engine where:

• Prices stay correct across all channels
• Products stay synced automatically
• Customers get help instantly via chatbot
• Orders trigger real-world actions immediately (like printing)
• The team spends less time on admin work and more time selling

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One-liner version

We built Solidon’s PostgreSQL-based commerce framework and customized it end-to-end, then layered in multi-channel PriceTracker syncing, unified product management, a custom RAG chatbot, Netopia payments, DPD shipping integration, and AWS-powered order automations like instant printing—turning their storefront into a system that runs itself.